Vanderbilt Mortgage and Finance Customer Support Jobs (Work From Home Remote Jobs)

Location: 100% remote within the U.S.

Classification: Part-time or Full-time

Pay Range: $19-23/hour

Welcome to Miaplaza!

Our vision is to elevate online learning by applying the most successful approaches in virtual education to create an accessible and inclusive homeschool curriculum platform where all students can be successful! Our K-8 platforms include Miacademy, Always Icecream, and Clever Dragons, and our 9-12 options include MiaPrep and MiaPrep Online High School. Our student base is rapidly growing, and we’re hiring for multiple positions across several departments! Our expansion stems from our commitment to providing exceptional educational content and our pursuit of new opportunities.

You can hear our CEO, Johannes Ziegler, discuss our company’s values and future!

How you’ll make an impact:

As a Miaplaza Content Moderator, you will play an important role in creating a safe and engaging social environment for children. This position is focused on reading and moderating texts, artwork, and videos posted by children in our educational website community. While not educating students on core subjects, Moderators are a key component to the education of children, guiding students to develop social skills by encouraging them to be a part of the community in a respectful way.

The Moderation department at Miaplaza operates in a fast-paced environment requiring team members to make decisive judgment calls throughout their day. Moderators typically handle up to 500 posts per hour. If you thrive in a fast paced environment and are ready for this challenge, we encourage you to apply!

Check out a day in the life of a Miaplaza Moderator!

What you’ll do:

• Monitor and review a high volume of student-generated content to ensure adherence to community guidelines.
• Provide feedback and address concerns for our students to maintain a positive and welcoming environment.
• Stay updated on trends and pop culture to understand and relate to the young audience.
• Collaborate with the moderation management team and other Moderators to develop, implement, and improve content moderation policies and guidelines.
• Participate in training sessions on content moderation techniques and tools.

You may be a good fit if you have (requirements):

• Strong proficiency with technology and aptitude to learn new technologies and processes quickly
• Confidence to make decisive judgment calls on students’ posts
• Ability to stay up-to-date with current trends to understand and relate to young audiences
• Ability to interact with children compassionately and patiently
• Access to a computer/laptop (with camera) and reliable high-speed internet connection
• Understanding of online safety and child protection principles
• Excellent attention to detail and ability to identify subtle issues in user-generated content
• Ability to work independently and collaboratively in a team environment
• Strong problem-solving and critical-thinking skills
• Strong interpersonal and communication skills
• Growth mindset and motivated by constructive feedback
• Proven ability to work independently, manage schedules, and meet deadlines
• Highly motivated, proactive, and seeks opportunities for continuous improvement
• High standards of integrity and transparency

What makes you stand out (nice-to-haves):

• Prior experience in content moderation or community management, preferably in a child-focused environment
• Your own unique talents! Your background has given you a unique perspective and set of skills that might not be listed here but may still be transferable to this role. If you don’t meet 100% of the qualifications outlined above, we still strongly encourage you to apply.

What you’ll love about working at Miaplaza:

• You’ll be part of a mission-driven team dedicated to innovative education solutions for children who learn in diverse ways.
• Our 100% remote team can work from any productive location within the U.S.
• We promote flexibility and work with employees to create a schedule that works around their lives!
• Full-time employees are eligible for health, dental, and vision insurance, inclusive of specialty care options like fertility benefits, mental health services, and chiropractic care, FSA, HSA, and life insurance.
• All employees are eligible for a 401(k) retirement plan with employer match, Paid Time Off (PTO), floating holidays, parental leave, and other perks and benefits.
• You’ll collaborate with colleagues on challenging and rewarding projects, and connect through community and culture events.
• Learn more by visiting our careers page!

Schedule:

• Moderators work 4-hour shifts, with the option to work 2 back-to-back shifts in a day.
• Hours of operation are Sunday through Saturday 3:00 AM – 7:00 PM Pacific (candidates in any U.S. time zone are welcome to apply!)
• Moderators begin on a part-time basis and have the opportunity to move into full-time capacity as they become more experienced.

Ready to apply?

Please start by submitting your application and resume. The hiring process varies by position but generally includes assessments, a phone call interview, an assignment, and a final video interview. Reflecting our commitment to our students, we prioritize accessibility and inclusivity within our hiring practices and team. Please contact HR if you need accommodation at any point during hiring or employment. Miaplaza is an E-Verify participating employer.

Links:

• Miacademy: https://parents.miacademy.co/
• Always Icecream: https://parents.always-icecream.com/
• Clever Dragons: https://parents.clever-dragons.com/
• MiaPrep: https://parents.miaprep.com/
• MiaPrep Online High School: https://miaprep.com/online-school/
• Hear our CEO, Johannes Ziegler, discuss our company: https://tinyurl.com/miaplaza-CEO-video/
• Day in the life of Moderator Tik Tok: https://tinyurl.com/Mia-Moderator-DITL-2024
• Careers page: https://careers.miaplaza.com/

Job Type: Full-time

Pay: $19.00 – $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 4 hour shift
• Monday to Friday
• Weekends as needed

Work Location: Remote