Macy’s Remote Copywriter & Specialist in Onboarding Integration and Seller Learning Communications Jobs

About

Macy’s is proudly America’s Department Store. For more than 160 years, Macy’s has served generations at every stage of their lives. Customers come to us for fashion, value, and celebration. Now is an exciting time to join Macy’s, Inc. The face of retail is changing, and change requires innovation.

Macy’s is the largest NYC based digital retailer and has driven more than ten consecutive years of double-digit growth. We are building a new type of customer-centric shopping experience – at the intersection of content, commerce, and technology – to help customers find and buy products they love.

Do you want to collaborate with a smart and talented team in a fun work environment? This is a unique opportunity to join an established company that is investing in growth at scale. Gain first-hand experience defining the future of online and physical commerce. With a constant influx of exciting and challenging problems to solve – you will never have a boring day at the office. We also offer many roles with the freedom to build and lead a team. Join Macy’s Consumer Insights team to grow your career and help shape the future of an iconic brand.

Job Overview

Senior – Customer Portfolio role will be focused on turning our wealth of customer data into actionable customer narratives for business stakeholders. As part of the Consumer Insights team, the Sr. Manager is a master at telling stories through data – with an expertise in analyzing and identifying trends in customer data and then drilling down into category, channel, and selling data to explain the “why’s.” Customer data includes, but is not limited to website performance KPI’s, store traffic, customer behavior, basket analysis, and merchandise selling. This role will be a leading voice in presenting these customer narratives to senior leaders across Macy’s enterprise, stores, digital merchandising, marketing, and customer support teams to make certain we are understanding the customer context to make better business decisions.

Essential Functions

• Proactively monitor existing customer and business metrics, develop & propose new meaningful customer segment KPI’s, and work across the organization to make actionable intelligence available to business stakeholders via dashboards and reporting.
• Break down complex and ambiguous strategic problems involving multiple sources of data (customer, sales, channel, etc.) to uncover actionable insights
• Build the narrative of the customer metrics by having deep expertise & intuition on how they are trending and surfacing the most salient strategic insights to drive them
• Innovate and continuously advance the team’s analytic capabilities and infrastructure through reinvention of reporting and monitoring, automation, standardization, and democratization of data
• Identify short- and long-term process enhancements and improvements that will improve how we track & report on customer KPI’s
• Collaborate effectively with other members of Consumer Insights, Enterprise Data & Analytics, and Customer Journey team to ensure a single voice of the consumer consistently shines through
• Coaches CI team on customer KPI’s and helps bring more customer data into primary, CX and market insights analysis

Qualifications and Competencies

• Bachelor’s Degree required, MBA/Masters in Marketing or Market Research related field a plus.
• 8+ years of professional work experience, with at least 5+ years in a corporate insight, consulting, data analytics function, ideally with a focus on customer analytics and using data to tell compelling stories.
• Exhibited ability to direct and synthesize complex analysis and data into easily understandable, compelling, and actionable insights.
• Expertise in querying, analyzing, and visualizing big datasets via a combination of writing SQL code and building dashboards using data visualization tools including Tableau and Power BI.
• Experience with statistical software like R, SQL, Python.
• Retail industry experience preferred.
• Strong project, process, and organizational skills; able to effectively juggle multiple projects/ assignments and deliver high quality results in timely fashion.
• Excellent presentation building and storytelling skills.
• Strong written and oral communicator with proven ability to think conceptually and pragmatically.
• Proactive work style and ability to work independently, comfortable working in and bringing structure to ambiguous environments.

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This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.