Full expected set of responsibilities
At PitchBook, we are continuously looking forward. We keep on improving, advance, and put resources into ourselves to draw out the best in everybody. We’re profoundly cooperative and blossom with the fervor, energy, and fun that resonates all through the organization.
Our broad learning projects and mentorship valuable open doors assist us with making a culture of interest that pushes us to continuously track down new arrangements and better approaches to getting things done. The mix of a quickly developing industry and our high desires implies there will be some equivocalness en route, yet we succeed when we challenge ourselves. We’re willing to face challenges, bomb quick, and do everything over again chasing after greatness.
On the off chance that you have a decent mentality and will focus in to finish things, PitchBook is an ideal spot for you.
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About the Job:
As an individual from our Record The executives and Client Achievement group, you will flourish with your capacity to embrace and drive change and your obligation to guaranteeing you and PitchBook are continuously developing and getting to the next level. While constantly learning and investigating novel thoughts and ideas, you will be roused to seek clarification on some pressing issues and rock the boat while staying zeroed in on our clients’ prosperity. We esteem cooperation and joint effort and urge our kin to fabricate solid, entrusting associations with their colleagues, clients, and accomplices. An infectious inspiration, voracious interest, and human first disposition are the triumphant qualities of our best Record The board and Client Achievement colleagues.
Assuming that this sounds like you, go along with us!
PitchBook’s Client assistance Expert Level 1 gives direct client care by means of telephone, email, and talk to existing PitchBook clients. You will work with the help group to investigate client issues and guarantee the most ideal client experience. You work at the cutting edges, giving constant help to clients out of luck. Client experience trouble spots you distinguish will illuminate item enhancements and permit PitchBook to improve the stage for clients around the world.
Essential Work Liabilities:
Answer visit, telephone, and email contacts from clients
Accomplish contact volume and quality objectives estimated quarterly
Convey really, both composed and verbally, to guarantee smooth goal of client issues
Work cooperatively with other help experts to determine client questions and issues
Work ceaselessly to record the subtleties of every communication in Salesforce to effortlessly explore client issues and to illuminate item upgrades
Collaborate with worldwide groups to guarantee ceaseless help accessibility during required business hours
Support the vision and upsides of the organization through job displaying and empowering wanted ways of behaving
Partake in different organization drives and activities as mentioned
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Abilities and Capabilities:
Four year college education or comparable experience
1 year of involvement with a client support job
A client first disposition and appreciate drawing in with clients
Capacity to remain refreshed with changing industry and monetary market patterns while adjusting to inner hierarchical updates and changes
Related knowledge with Salesforce or comparable CRM liked
Brilliant verbal and composed relational abilities with a sharp eye for detail
Keen on monetary business sectors or administrations, especially confidential value and investment
Capacity to work with areas of strength for an of direness and convey results
Breathtaking prioritization abilities to deal with high call volume in lined up with project work
Capacity to adjust to a corporate culture and consistently take on rules and cycles set out by the association
Agreeable to draw in with a different exhibit of clients
Cooperative person with the longing to attempt novel thoughts to make more prominent degrees of progress
Capability with the Microsoft Office suite remembering for profundity information on Viewpoint, Word, and Succeed with the capacity to effectively get new frameworks and programming
Benefits + Remuneration at PitchBook:
Actual Wellbeing
Far reaching medical advantages
Extra clinical health motivating forces
Sexually transmitted disease, LTD, AD&D, and extra security
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Profound Wellbeing
Paid vacation program following four years
Paid family and paternity leave
Yearly instructive allowance
Capacity to apply for educational cost repayment
CFA test allowance
Powerful preparation programs on industry and delicate abilities
Worker help program
Liberal portion of get-away days, days off, and volunteer days
Social Wellbeing
Matching gifts program
Worker asset gatherings
Sponsored crisis childcare
Subordinate Consideration FSA
Expansive occasions
Worker reference reward program
Quarterly group building occasions
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Monetary Wellbeing
401k match
Shared possession representative stock program
Month to month transportation payment
Kindly know the above PitchBook advantage and advantage contributions are liable to relating plan and strategy archives and may adjust during the direction of your business.
Remuneration
Yearly base compensation: $60,000
Target yearly reward rate: 7.5%
Working Circumstances:
We accept our business and our way of life are most grounded when we cooperate face to face. We additionally know that it’s useful to have an adaptability to remotely work. Most jobs work in the workplace 3+ days/week, and some are supposed to work in the workplace 4-5 days/week. The ongoing assumption for this job is that you are working in the workplace 3+ days/week and that you are in the workplace all day during the preparation time frame, for which the length changes by job. During an underlying telephone screen, the group will talk about assumptions for this particular position.
The work conditions for this position are in a standard office setting. Representatives in this position use PC and telephone on an on-going premise over the course of the day. Restricted corporate travel might be expected to far off workplaces or other conferences and occasions.
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