Full job description
Company Background:
TWN Communications is a communications company deploying broadband Internet products and services throughout rural areas across the United States. We partner with electric power cooperatives to deliver communication service and solutions to their members. We provide a full range of products and services to both business and residential customers including dedicated Internet and voice services.
TWN Communications is looking for individuals who can excel in a fast-paced, high-growth company. We are continuing our transition from a highly successful WISP to an even more successful provider of Fiber Optic internet solutions for both residential and commercial customers throughout our service area.
b b electrical remote customer service jobs, b b electrical part time remote jobs
We are currently seeking: Technical Support Representative
As a Technical Support Representative, you can expect:
Paid training to gain product knowledge and understanding of call handling procedures.
An engaging work environment allowing you to interact with your supervisors.
Opportunity for development in a growing company.
A successful Technical Support Representative will demonstrate:
· Ability to work independently and efficiently.
· Ability to promptly answer support related calls, emails, and other electronic communications.
Ability to complete preliminary network analysis and issue isolation.
Strong critical thinking skills with experience troubleshooting internet connectivity, digital phone, and wireless equipment.
· Ability to problem solve while managing multiple details and systems.
· Proven reliability and performance in a 24/7 call center environment.
· Excellent reasoning ability – must have the ability to solve practical and complex problems and deal with a variety of variables in situations where only limited knowledge exists.
· Effective management of ticketing system, including creation, escalation, and resolution.
Required Qualifications:
· Strong written and verbal communication skills and attention to detail.
· Displayed competency of wireless networking, Wi-Fi, and its related protocols.
· Proficient understanding of LAN/WAN environments and all associated protocols, such as TCP/IP.
· Experience with Canopy/Ubiquity/Cambium radio equipment.
· Strong knowledge of tablets, smart phones, and laptops that operate Android or Apple operating systems.
· Evening and weekend shifts are required as is participation in an on-call rotation.
b b electrical remote customer service jobs, b b electrical part time remote jobs
Preferred Qualifications:
· Industry certifications such as CompTIA A+ and Network+
· Bilingual Spanish
Full-time team members are eligible for benefits including medical, dental, vision, 401k, profit sharing, tuition reimbursement, paid holidays, vacation and personal time following the completion of your probationary period. We also offer a shift differential for qualifying schedules.
Drug Screen and Background Check required upon employment offer
Job Type: Full-time
Pay: $16.00 – $17.00 per hour
Job Type: Full-time
Pay: $16.00 – $17.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekends as needed
b b electrical remote customer service jobs, b b electrical part time remote jobs
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Required)
- Technical support: 1 year (Required)
b b electrical remote customer service jobs, b b electrical part time remote jobs
