Customer Service Representative at Chewy
Position: Full-time, Remote
Location: Maine
Starting Wage: $15.50 per hour
Shift: Overtime possible
Benefits:
- 401(k) Plan
- Dental Insurance
- Health Insurance
About the Role:
Chewy, a leading e-commerce retailer in the pet industry, is looking for enthusiastic and dedicated Customer Service Representatives. In this role, you will handle a range of customer inquiries, from helping customers find the perfect products for their pets to resolving any issues they encounter. This is an opportunity to join an award-winning customer service team and work from the comfort of your home.
Key Responsibilities:
- Engage with customers via phone to assist with shopping, problem-solving, and inquiries.
- Use critical thinking and research skills to provide appropriate solutions.
- Demonstrate empathy, patience, and active listening in all interactions.
- Collaborate with team members using virtual tools like Zoom and Slack.
- Be open to learning and adapting to feedback.
What You’ll Need:
- 2 years of customer service experience.
- Excellent communication skills in both Canadian French (Quebecois) and English.
- Ability to multi-task and perform in a fast-paced environment.
- Proficiency with computers and online systems.
- High school diploma or equivalent.
- Must pass a background check.
- Reliable wired, high-speed internet connection (30 Mbps+ download, 10 Mbps+ upload).
- Ability to maintain confidentiality and secure sensitive information.
Technical Requirements:
- A quiet workspace suitable for webcam use.
- Access to a smartphone or tablet for two-factor authentication.
Why Join Chewy?
- Be part of a diverse and inclusive team.
- Grow with ongoing training and development opportunities.
- Make a difference with a company committed to positive impact.
- Enjoy competitive wages and comprehensive benefits.
Apply Now!
Chewy values diversity and is an equal opportunity employer. For accommodations or inquiries, please contact CAAR@chewy.com or HR@chewy.com.
