Xbox Customer Support Jobs (Work From Home Remote Jobs)

About us:

Hi! Hello! We’re TGD. We’ve slayed it as a partner to some of the most iconic brands with new territory products that blend creative, design, experience and technology.

An independent branding and marketing agency led by strategy and narrative, our people are obsessed with quality creative and effective program management.

TL;DR Great brands. Great creative. Snacks probably. Come work with us.

About the Role:

Ten Gun Design is looking for a Website Quality Assurance Specialist local to Washington State who will test marketing website pages for a major, industry-leading gaming brand in Redmond, WA. The Website QA Specialist is responsible for testing, documenting, and support of HTML/CSS/JavaScript based web interfaces. This position will review all web pages and content updates and give final approval for publishing to the web. The QA tester will additionally assist web developers with site maintenance and processing of site health reports.

The web QA position requires human interaction with web pages: We do not use automated testing tools for black box testing.

The Responsibilities:

• Evaluate and test new web page builds, and content updates to existing pages, to verify compliance with user requirements.
• Evaluate and test for web compliant accessibility standards
• Validate that web pages conform to established guidelines.
• Write, review, revise and verify quality standards and test procedures.
• Participate in review of standards, procedures, tools and process.
• Monitor, manage, and communicate with developers, designers, or content managers on issues discovered.
• Prepare and develop test strategies and test plans.
• Assist developers in solving quality assurance issues. Work collectively to solve defects.

Minimum Qualifications:

• Familiarity with Web QA / Black box testing – flexibility to work within, and quickly learn different and varied content management systems for Web applications.
• Familiarity with web accessibility standards.
• Excellent written and verbal communication, including strong editing, grammar, technical documentation; good listener.
• Experience with creating and working with Excel spreadsheets.
• Organizational and prioritization skills. Keep track of multiple projects and progress of others on team.
• Ability to work, as needed, both independently and in a collaborative team environment
• Familiarity with HTML, CSS, and JavaScript, from a testing and verification perspective.

Attributes:

• Problem solving and follow-through.
• Critical thinking and problem-solving skills
• Attention to detail and willingness to review project details with a critical eye
• Highly motivated self-starter and a desire to learn

Salary Range: $64,000 – $77,000 (DOE)

Additional application submission requirement:

As part of your resume submission, we ask that you complete the following skills test:

Please QA the following page https://www.xbox.com/en-US/global-shares/test/776888c9-0d2c-404b-85a8-8ce443c7c6ea

For this exercise, you need only be concerned with the content that falls below the navigation header and above the footer.

You should be looking for things such as, but not limited to incorrect/broken links, incorrect/broken images, formatting at different view port widths, broken functionality, etc. Please provide a description of each issue you find and what you think the severity of the bug is on a scale of 1 through 3, in a spreadsheet sorted by priority.

Benefits overview:

• Medical, dental, vision, basic life/AD&D, long-term disability, and employee Assistance Programs
• Additional voluntary benefits like short-term disability plans and health coverage for dependents
• 401(k) & HSA
• Competitive PTO plan
• 12 paid holidays throughout the calendar year, plus additional floating holidays

TGD supports both remote & hybrid work and occasionally have in-person hangs, parties, and excursions. We are a Washington State–based company; and may consider qualified candidates residing in these additional states: California, Oregon, and Texas.

EEO & DEI:

TGD is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. TGD prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. TGD conforms to the spirit as well as to the letter of all applicable laws and regulations.

The company reserves the right to modify or change benefits programs at any time, with or without notice.