Description
Job Title: Solution Engineer
Job Type: Full-Time
Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.
Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life®.
Discover what our 29,000 employees, across 110 countries already know:
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WORK HERE MATTERS EVERYWHERE
Why Syneos Health
- We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
- We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
- We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong.
About Us: We are a dynamic, rapidly evolving Tier 3 engineering team dedicated to modern endpoint management and zero trust methodologies. Our commitment is to create a secure and efficient digital environment leveraging platform-agnostic, cloud-based technologies. Our approach allows us to provide versatile and adaptable solutions to a variety of systems and environments.
We thrive on solving complex problems in a fast-paced setting, viewing every challenge as an opportunity for growth. If you share our passion for problem-solving and commitment to security and efficiency, you may be a good fit for our team.
Our Team’s Impact on Syneos Health:
Our team designs, implements, and manages solutions for both Windows (physical and virtual) and Mac workstations. We support a healthy device posture and operation throughout the workstation lifecycle.
We are instrumental in the transition from traditional on-premises, domain-based compute to modern, cloud-managed endpoints.
We develop self-service scripts that enhance user-driven support and remediation.
Our collaboration with cross-functional teams ensures seamless integration and operation of workstation solutions into our developing zero trust environment.
We are adept at determining the feasibility of new requirements and their compatibility with current systems.
Our team supports efforts to automate device health and posture in an evolving, conditional-based access environment.
We take the lead in analyzing and resolving production issues not resolved by Tier 1 or Tier 2 support related to endpoint devices.
We develop, facilitate, and maintain product support materials including run books, technical diagrams, and knowledge bases. This aids in our shift-left strategy with Tier 2 Support.
- Our team makes recommendations for improving the software lifecycle process (deployment, updates, removal) and completes process improvement activities.
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Qualifications
About You:
You have a solid foundation with 5 years of relevant professional work experience in a large-scale environment (15,000+ endpoints), or you hold a BA/BS Degree in Computer Science or a related discipline with some relative experience.
You possess a deep understanding of multiple OS platforms, including Windows, MacOS, and/or Linux.
Your experience is proven with cloud-based modern device management solutions such as Intune, Tanium, Workspace ONE, or Jamf Pro.
You have a strong understanding of zero trust security principles.
Your problem analysis and resolution skills are excellent, and you can quickly discover, learn, and apply new technologies while adhering to change management practices.
You have demonstrated the ability to work independently in a fully remote environment. If this sounds like you, we would love to hear from you!
You will stand out if you can showcase the following:
Familiarity with agile development practices.
Experience managing or supporting non-persistent multisession VDI solutions.
Functional experience in the healthcare domain and clinical applications.
Working knowledge of modern Microsoft offerings (M365, AVD, Azure).
Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator, Tanium Certified Professional, Jamf Certified Associate) are a plus.
Exceptional communication and collaboration skills.
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What We Offer:
Competitive salary and benefits package.
Fully remote work environment.
Opportunities for professional growth and development.
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